SPF(supported) (dedicated subdomain)

This article covers the SPF and DKIM authentication processes for Agile CRM and how they are managed in Valimail Enforce. Because this service leverages Sendgrid's email infrastructure, it requires additions to your DNS records outside of the Valimail platform. Adding Agile CRM as an authorized sender in the Valimail Enforce usually requires a dedicated subdomain to be pointed to the Sendgrid infrastructure and typically the DKIM keys will be added in the Valimail platform.


Configuring DKIM authentication for your Agile CRM emails

In order to authorize Agile CRM to send emails on behalf of your domain, you must configure DKIM and SPF in Agiel CRM for your domain.

The SPF and DKIM records will be provided to you inside of Agile CRM once you add your domain and click on Get Settings.

1. Log in to your Agile CRM account.

2. Go to to Admin Settings -> Analytics.

3. Scroll down to Email(SPF and DKIM) settings.

4. Enter the name of the domain for which you want to create a TXT record for DKIM.

Your domain and Get Settings button

5. The TXT records are provided by default as shown below, however you have an option to request CNAME keys setup by clicking on the Get CNAME RECORDS button and CNAME records will be provided to you instead.

DKIM TXT records

6. Add the records in your DNS for your domain.

Important: If you manage DKIM for your domain in Valimail, you will need to add the TXT DKIM key on your domain's Configuration page in Valimail Enforce, then add Agile CRM as an Enabled Senders for your domain in Enforce and add the remaining mx record in your DNS.

7. Once you have created the SPF and DKIM records in your DNS, you will have to click on the Verify button above.

If you need any other assistance from Agile CRM in setting this up, you can contact their support here: 

 Phone number: 1-800-980-0729

 Agile CRM Support: care@agilecrm.com

More information about Agile CRM's newsletters and marketing automation, here and here.

Add an Agile CRM DKIM key in Enforce

1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.

    a. Scroll down and add the two DKIM keys in your configuration, by clicking on Add a DKIM key

    b. Enter the selector name, the DKIM TXT value (the actual value is the entire string after the p= tag), associate the key with Agile CRM and then click Add.

Add a DKIM in Enforce

You can find more detailed information on how to add a DKIM key in Valimail Enforce here. 

Configuring SPF authentication for your Agile CRM emails

Once you establish that Agile CRM is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.

1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:

3. Choose Agile CRM from the list of configurable senders and then click Enable:

Add Agile CRM as an authorized service in Valimail

We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

As always, if you have any questions, please don't hesitate to submit a ticket.