SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Agillic and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Agillic emails
How to Set up your Domain(s)
Log into Staging or Production.
Open the Settings module.
Under 'System Settings', open the 'Domains' subsection.
Fill in your subdomain in both the 'From: domain name' field and the 'Link domain name' field.
Click the plus icon next to the entry.
Repeat steps 3 and 4 for each subdomain you want to set up.
You've now added your domains and should see a red 'Failed' label next to the entry. This indicates that the domain name is not yet verified.
If you want to track several subdomains on the same webpage/portal page, we highly recommended to use the same 'Line Domain Name'. You can read more about tracking on more than one subdomain on the same webpage/portal page here.
The Candy instance where two subdomains have been fully verified and one is still missing to have DNS records and certificate set.
How to Verify your Domain(s)
Once the domain is set up, you'll need to make some DNS changes for the domain to point correctly to Agillic.
Click the 'i' icon for your domain entry and a pop-up will appear.
Note the DNS records, which has a red cross next to them. These are the DNS records you need to set up (CNAME, DKIM and TXT records.)
If there are no DNS records shown, you may already have DNS records for the selected domain. In this case, you should check if the subdomain is being used. If there's an old DNS record for the subdomain, you'll need to remove the old DNS records before you can see the records to be set from Agillic.
Please note that existing DNS records will prevent the CNAME record validation in Agillic. If you have configured the CNAME record correctly, but still see it failing validation in the Agillic UI, the additional DNS records needs to be removed in order for the CNAME record validation to succeed.
Once you have set up these DNS records in your own domain management system and are waiting for the caching period to pass, you should see a green checkmark next to these records.
You can also find the instructions on how to set up DKIM and SPF for Agillic, here.
Add an Agillic DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Agillic emails
Once you establish that Agillic is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.