This article covers the SPF and DKIM authentication processes for Freshsales CRM and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

1. Go to Admin Settings -> Domain Verification -> Click the Add domain button.

2. In the ADD DOMAIN box that appears, type in your domain name, and click Add.

3. In the Domain list section where your newly created domain appears, click the View DNS record button.

4. The CNAME records, along with their hostname and value, appear.
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5. Go to your domain registrar's website. You can find your DNS provider using Whois service.
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6. Login to the domain control panel. Find the page for updating your domain's DNS records. You can find it under DNS records. (Other possible names could be DNS Zone file, Advanced DNS, or something similar).
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7. Open your DNS configuration settings.
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8. Add the respective DKIM records from your account.

NOTE: The table above is shown for representative purposes only. Please use the host name and record values from your account.

9. Once the records are added, in Freshsales, click Verify to verify the DNS records.

10. Once a DNS record is verified, you will receive a success message and the status of the record will change from ‘Not verified’ to ‘Verified’.

Note: If there are more than one verified domains, click on the Set as default button to assign a particular domain as the default domain.

11. Once all the records are verified your domain will have the status as ‘Verified’ in the domain list view.

Note: Only when all your domains are verified will you be able to add a new domain.All emails are sent from Freshsales’ native email service.If you have already verified your domain via your DNS provider, you will have to re-verify your DKIM records with Freshsales, as we have upgraded our email service for better email deliverability and anti-spam checks.To add a new domain, you can either edit and verify the existing domains or delete existing domains and add them again.

You can also find the instructions on how to set up DKIM and SPF for Freshsales CRM, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Freshsales CRM is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.