FAQ
Frequently Asked Questions
32 articles
How to contact Valimail Support
How to view and export my old tickets
How do I delete my free Valimail Monitor account?
Pointing an SPF Record to ValimailThis article describes how to point the SPF record to Valimail.
What are Custom Directives?
How does the Valimail SPF Macro actually work?How does Valimail’s Instant SPF® solution work?
Why Valimail Uses an SPF Soft Fail and Not a Hard FailSPF softfails and hardfails and why they matter.
If I point SPF to Valimail, will that cause mail delivery problems?SPF FAQs
I pointed SPF to Valimail, but it's not reflecting that in the platform. Why is that?SPF FAQs
I added a service/IP to the Enabled Senders/Netblocks list and the emails are still failing. Why is that?SPF FAQs
I noticed that some services we use are missing from your Enabled Senders list. Is it safe to point SPF to Valimail now?SPF FAQs
I have enabled that service in the SPF on my domain. Why do I see emails from it that are passing with DMARC Override?SPF FAQs
In what instance would we add a Netblock to the list?SPF FAQs
How can I tell if an email is passing SPF?SPF FAQs
What should I do if I get an Email Bounceback Message or NDR that contains an SPF error?Troubleshooting NDR bounceback emails
What happens if we stop pointing SPF to Valimail?SPF FAQs