This article covers the SPF and DKIM authentication processes for Zoho Campaigns and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.


Configuring DKIM authentication for your Zoho Campaigns emails

Add a sender domain

1. From the navigation toolbar, choose Settings.

2. Select Manage Senders under Deliverability.         

Manage Senders

3. Click Add Sender button on the top-right corner of the screen.

4. You can enter up to 5 sender email addresses if you want.

5. Click Send Verification Email button to receive verification emails in the email address you have provided. 

Sender Verification Email button

6. To verify your email addresses, login to your email client and open the verification email sent by Zoho Campaigns.

7. Click the Verify your email address button in the email to complete the verification process.

8. Once verified, you will find your sender address (Example: patricia.b@zylker.com) listed under Sender Address tab and the domain (zylker.com) listed under Domain Authentication tab.

Note: If you have not received the verification email, please check all the folders / filters in your email client. If you still don't find them, please contact support@zohocampaigns.com.

Copy the DKIM record values from Zoho Campaigns

1. From the navigation toolbar, choose Settings.

2. Select Domain Authentication under Deliverability

Domain Authentication

3. Click Setup on the extreme right of the row.

4. In the Setup page, click Copy button next to the DKIM text record.

DKIM instructions page

5. Add the TXT DKIM key on your domain's Configuration page in Valimail Enforce.

Verify your domain

After the DKIM record for your domain have been added in Valimail, follow the steps given below to verify your domain:

1. From the navigation toolbar, choose Settings and select Domain Authentication.

2. Click Setup button on the far right corner of your domain.

3. Click Verify Domain.

verify domain button

You can also find the instructions on how to set up DKIM and SPF for Zoho Campaigns, here.

Add a Zoho Campaigns DKIM key in Enforce

1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.

    a. Scroll down and add the DKIM key in your configuration, by clicking on Add a DKIM key

    b. Enter the selector name, the DKIM TXT value (the actual value is the entire string after the p= tag), associate the key with Zoho Campaigns and then click Add.

Add a DKIM key in Enforce

You can find more detailed information on how to add a DKIM key in Valimail Enforce here. 

Configuring SPF authentication for your Zoho Campaigns emails

Zoho Campaigns uses a dedicated subdomain for SPF alignment, and the configuration process can be completed from the Zoho application and your DNS.

1. Log into your account Zoho Campaigns account.

2. From the navigation toolbar, choose Settings.

3. Select Custom Return-Path under Deliverability.

Custom Return-Path option

4. Select Setup for the domain for which you want to create the custom return-path address.

Setup option

5. In the Return-path setup dialog box, add the host name in the Host Name to be Added field.

6. Click Copy in the CNAME record to be added field to copy the CNAME record.

7. Add the CNAME record in your DNS.

8. Click Verify Domain.

verify domain button

We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

As always, if you have any questions, please don't hesitate to submit a ticket.