This article covers the SPF and DKIM authentication processes for Zoho CRM and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

1. Go to Setup -> Channels -> Email -> Email Deliverability -> Email Authentication.

2. In the Email Authentication tab, click + Add Domain.

3. In the Add Domain page, enter the Email Address.

4. Click Add Domain.

1. Go to the Domain and click Enter Code.

2. In the Verify Domain popup, enter the Verification code.

3. Click Verify.

1. Go to the Domain and click Validate Records.

2. In the Authenticate Domain popup, copy the DKIM selector and value record.

3. Add the TXT DKIM key on your domain's Configuration page in Valimail Enforce.

4. Click Validate Record, once the code is added.

5. Click Verify once the DKIM key is added in Valimail.

You can also find the instructions on how to set up DKIM and SPF for Zoho CRM, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Zoho CRM is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.