SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Zoho Desk and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Zoho Desk emails
Authenticating your email domain in Zoho Desk is a simple four-step process:
1. Add a "From" email address to your Zoho Desk account.
2. Copy the SPF and DKIM record values for the "From" email address.
3. Go to your domain hosting website's settings page, paste the copied record values, and publish them to the DNS servers.
4. After your records are published, verify your domain back in the DKIM verification page inside Zoho Desk.
Step 1: Adding From Email Address
1. Click the Setup wheel icon in the top bar.
2. Click Email under the Channels menu.
3. Select From Address under the Email sub-menu.
4. Click New From Address in the top right corner.
5. On the New From Address page, do the following:
Select a Department (when you've more than one) from the drop-down menu.
Enter the From Address to be used while replying to tickets. For example, [email protected].
Enter a Friendly Name for your From Address.
6. Click Save.
7. You will receive a verification email to the email address you just added.
Please verify the email address before we proceed to Step 2.
Step 2: Copying the DKIM Record Value
1. Click the Setup wheel icon in the top bar.
2. Click Email under the Channels menu.
3. Select DKIM Authentication under the Email sub-menu.
4. On the DKIM Authentication page, do the following:
Click Verify corresponding to the domain name of your "from" email address.
The DKIM Authentication window opens.
Click the Copy button next to the text records.
Step 3: Setting up SPF and DKIM records for your domain
1. Add the TXT DKIM key in Valimail Enforce on your domain's Configuration page, liek it is presented in the Add a Zoho Desk DKIM key in Enforce section and add Zoho Desk in your domain's Enabled Senders in Valimail Enforce.
Step 4: Verifying your Email Domain
After the SPF and DKIM records for your email domain have been in Valimail, follow the steps given below:
1. Back in Zoho Desk, navigate to the DKIM Authentication page.
2. Click Verify corresponding to the domain name whose SPF and DKIM records were published on the DNS servers.
3. The DKIM Authentication window opens.
4. Click Verify.
If the DKIM records have been validated for the email domain, the domain's status will be changed to Verified.
You can also find the instructions on how to set up DKIM and SPF for Zoho Desk, here.
Add a Zoho Desk DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Zoho Desk emails
Once you establish that Zoho Desk is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.