How do I add a subdomain on the refreshed configuration page?

On the Configuration page, please navigate to the Email Subdomains area, by scrolling toward to bottom of the page.

Once there, click on Add Email Subdomain.

You can read more about the new configuration page and detailed step-by-step instructions by accessing the following article: Redesigned Configuration Page



Does Enforce come with any new features? If so, where can I find a list of them?
Enforce will bring additional features like the Alert Notifications Center and the Suspicious Sending Alert.

To access the New Features page, you will need to log in as an admin to your Valimail Enforce account.

After you have logged in, you will find the New Features page on the lower side of the left menu panel (just below Help).


You can read more about the New Features page by accessing the following article: New Features Page



What is an external reporting domain?
An external reporting domain allows you to receive DMARC reports outside your own domain.
You can read more about external reporting domains by accessing the following article: External Domain Verification

How do I configure senders in Enforce?
Each individual sender will need to be configured for either SPF in an aligned manner or DKIM. As a best practice, we recommend turning on both when available.

You can read more about configuring senders in Enforce and detailed step-by-step instructions by accessing the following article: 


Should I mirror my SPF record in Valimail?
As a best practice, we do not recommend mirroring (copying) the existing SPF record, most of the time the SPF record can be legacy and over time IPs and SPF includes are added but never removed. We recommend reviewing the existing SPF record and adding only the IPs and Senders that are authorized to send on behalf of your domain.



Will pointing SPF and DKIM affect our email flow?
Email deliverability will not be affected.

Before pointing SPF and DKIM, it is recommended to add the Authorized senders from your SPF record to Valimail as well as import existing DKIM keys from DNS to Valimail for a seamless transition.



How do I add an additional reporting address in  Enforce?

At the top of the configuration page, click on DMARC record, on the new window click Aggregate Reports then Add Email.

You can read more about adding additional RUA addresses and detailed step-by-step instructions by accessing the following article: Adding an additional reporting address



Can I add SPF and DKIM information that is not for a specific service?

Yes, you can add SPF information as netblocks for internal senders and dedicated IPs as well as add DKIM keys that cannot be associated with a specific vendor.

You can read more about adding SPF and DKIM information and detailed step-by-step instructions by accessing the following article: Redesigned Configuration Page



What should I do if a specific service is not on the list for Enabled Senders?

If you cannot find the service in the drop-down list, please open a support ticket on support.valimail.com, a Valimail engineer will be able to assist you.


How do I submit a bug?
To report a bug, please open a support ticket on support.valimail.com


How do I submit feedback about new features?
We appreciate any feedback you can provide regarding our new features, you can submit feedback by opening a ticket on support.valimail.com


Why should I connect Google Workspace to Valimail?
Connecting Google Workspace to Valimail will allow us to generate Service Owner Insights that provide additional context on possible owners for your sending services. This will help you identify stakeholders during the onboarding process.



Why should I connect Microsoft Office 365 to Valimail?
Microsoft365 mailboxes do not send DMARC reporting data in the normal manner. This longstanding issue can prevent some domains from getting to DMARC enforcement.
By connecting Microsoft Office 365 to Valimail, you get DMARC reporting data from your own mailboxes as well as Valimail Service Owner Insights

You can read more about connecting your Microsoft Office 365 mailbox to Valimail by accessing the following article: Connecting to your Microsoft 365 Mailbox


I like the legacy UI, can I keep using it?
Yes, you will need to navigate to the configuration page and at the very top, you will have the option to switch the view to the legacy UI for the time being
You can read more about switching to the legacy UI by accessing the following article: Redesigned Configuration Page