This article covers the SPF and DKIM authentication processes for QuestBack and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

To setup DKIM for your QuestBack emails, please request that at QuestBack Support. They will generate the private and public key and keep the private key safe at their server. The public key will be sent to you with some instruction for setting it up as a TXT record for the sending domain.

You can also find the instructions on how to set up DKIM and SPF for QuestBack, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that QuestBack is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.