This article covers the SPF and DKIM authentication processes for The Retention People and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

In order to get the DKIM keys and enable DKIM authentication for your domain in TRP, contact TRP support team. You will receive a DKIM key pair from TRP support that

The private key is used by TRP and the public one you will need to add in your DNS.

NOTE: If you manage you domain in Valimail, you will need to add the DKIM key on your domain's configuration page in the Valimail platform.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that The Retention People is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.