SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Direct Mail e3 Delivery Service and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Direct Mail e3 Delivery Service emails
To enable email authentication:
Open Direct Mail
Choose Direct Mail > Direct Mail Account from the menu bar at the top of the screen
Scroll down to the "Email Authentication" section and click Show.
Enter the domain name you want to authenticate. For example, if your From Email address was "[email protected]", you would enter "mybusiness.com"
Click the Add New Domain button
Direct Mail will verify your domain and then show you the following information:
If possible, who we think your DNS provider is and a link to their help documentation
Instructions regarding one or more DNS records that you need to add or update
Sign in to your DNS provider and add or update the DNS records as instructed by Direct Mail.
Tip: If you have an I.T. person that can make these DNS changes for you, click the “Copy Help” button to copy the instructions to the clipboard. You can then paste them into a message to your I.T. professional.
After you make the changes with your DNS provider, it may take some time before Direct Mail (and the rest of the internet) notices the changes. You can keep Direct Mail open and it will refresh the status every minute. Or you can close Direct Mail and check back later. You'll know the process is complete when the status turns green and says “Authenticated".
If you run into any type of issues while setting this up, please contact their support team.
You can also find the instructions on how to set up DKIM and SPF for Direct Mail e3 Delivery Service, here.
Add a Direct Mail e3 Delivery Service DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Direct Mail e3 Delivery Service emails
Once you establish that Direct Mail e3 Delivery Service is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.