SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Happyfox and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Happyfox emails
There are 3 steps to enable DKIM in your HappyFox HelpDesk Account
Step 1: Setting up SPF in your DNS record
You need to make sure that you have setup SPF [Sender Policy Framework] in DNS for outbound emails. Please refer this KB article for instructions.
Step 2: Updating DNS records
HappyFox Helpdesk Accounts in US Data-Center [accounts with account url ending with '.com']
For each domain to which you want to send emails via HappyFox (such as example.com - these are the domains that you use HappyFox to send emails out from), you need to update the CNAME records in the DNS records of your Domain Hosting Provider.
CNAME happyfox1._domainkey.example.com to happyfox1._domainkey.happyfox.com
CNAME happyfox2._domainkey.example.com to happyfox2._domainkey.happyfox.com
HappyFox Helpdesk Accounts in EU Data-Center [accounts with account url ending with '.net']
For each domain to which you want to send emails via HappyFox (such as example.net - these are the domains that you use HappyFox to send emails out from), you need to update the CNAME records in the DNS records of your Domain Hosting Provider.
CNAME happyfox1._domainkey.example.com to happyfox1._domainkey.happyfox.net
CNAME happyfox2._domainkey.example.com to happyfox2._domainkey.happyfox.net
Note: If you are not sure which data center your HappyFox account is hosted in, please reach out to your account administrator.
Step 3: Enabling DKIM
Reach out to [email protected] once the above steps have been completed and we will enable DKIM for your account.
You can also find the instructions on how to set up DKIM and SPF for Happyfox, here.
Add a Happyfox DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Happyfox emails
Once you establish that Happyfox is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.