This article covers the SPF and DKIM authentication processes for Spotler (ex CommuniGator) and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

First, you must request DMARC authentication in your Spotler account. Go to Settings and then to the tab Security. You will automatically be referred to the header Deliverability. Here, you will see an overview of your reply addresses, or you could add a reply address here. Below that, you will see an overview of reply domains. If your reply address is active, the domain of your reply address is automatically added here. This is where you can request DMARC authentication. Move your cursor across the domain or right-click to open the drop-down menu. Click on Request DMARC authentication.

A pop-up will appear:

Specify the format in which the DKIM key must be used. We recommend 2048-bit, because the higher the number of bits, the better the DKIM is protected. However, please contact your domain administrator to find out whether 2048 is supported. Next, click on OK.

The status of the reply domain has now been changed to DMARC authentication requested.

You will receive an email with further instructions.

Requesting DMARC authentication requires implementing a number of settings on your own server. Therefore, make sure to forward the instruction email to your domain administrator, to have them set up the DMARC policy for your domain.

Additional instructions system administrator.

NOTE: If you manage you domain in Valimail, you will need to add the DKIM key/s on your domain's configuration page in the Valimail platform and add any additional records in your DNS.

Does the system administrator notify you that the actions have been carried out? Check on the same page in your Spotler Mail+ account (Settings -> Security -> Deliverability) whether the correct status is shown, namely: DMARC authentication active.

You can also find the instructions on how to set up DKIM and SPF for Spotler, here.

Additionally, you can also consult Spotler's Email deliverability guide, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Spotler is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.