Marquis Documatix

How to set up DMARC for Marquis Documatix in Valimail

Updated over a week ago
SPF(supported)
DKIM(recommended)

This article covers the SPF and DKIM authentication processes for Marquis Documatix and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

Marquis Documatix uses a set of 2 CNAME DKIM keys and a dedicated subdomain configuration setup.

Setup a dedicated subdomain

In order for Marquis Documatix to send emails using your domain name, we will need to have a sub-domain created, e.g., ‘email’ (email.yourdomain.com). IT and marketing will most likely coordinate with each other to determine a sub-domain name. To set up a sub-domain, you will need to do the following:

STEP 1: CREATE A CNAME FOR YOUR SUB-DOMAIN

The CNAME will brand your email “from” name, as well as all email links and images, while allowing

DocuMatix to report back about email deliverability and interaction. The CNAME will point your subdomain to the DocuMatix service. Create a CNAME for your external subdomain with the value of documatix.com. Example below:

a close up of a logo

STEP #2: CREATE AN INTERNAL A RECORD FOR YOUR SUB-DOMAIN

If your internal DNS does not resolve the sub-domain record from the external DNS, you will need to create an internal A record pointing to 206.71.80.80. This will allow images and links to work on emails that are sent to email addresses with your domain. Important: ensure that you do not have an A record for your sub-domain on your external DNS. An external A record would conflict with the CNAME.

AFTER SUB-DOMAIN CREATION

Once these steps are completed you will need to determine a username for each account that you have.

This will be your new “From” email address. For example, a general marketing account may have ‘marketing’ as the username ([email protected]. com). You will pick the username you would like to use, but we will create it for you. Please note: The above steps are required in order for Marquis to deliver emails on your behalf.

Configuring DKIM authentication for your Marquis Documatix emails

If your organization has DMARC turned on for your emails, DKIM adds a digital signature to the email header which is used to verify the authenticity of the email. If you have DMARC turned on, let a Marquis Client setup team member know that you want to use DKIM. If you choose to add DMARC later, contact DocuMatix support to add DKIM.

You will need to create two new sub-domains with the CNAME below:

key1._domainkey.email.yourdomain.com CNAME key1.documatix.com.

key2._domainkey.email.yourdomain.com CNAME key2.documatix.com.

In case you need more assistance in setting this up, you can contact Marquis Documatix customer support directly at [email protected]

Add a Marquis Documatix DKIM key in Valimail

You can find more detailed information on how to add a DKIM key in Valimail, here:

Configuring SPF authentication for your Marquis Documatix emails

Once you establish that Marquis Documatix is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

As you develop emails within DocuMatix, you can send tests to yourself. There may also be times when you use DocuMatix for internal emails to be sent to your staff. In both cases, whitelisting will ensure that the emails go through seamlessly. To help with email delivery inside your company it is highly recommended that you Whitelist the DocuMatix IP Address Ranges and/or the below DocuMatix Email Servers.

You need to make sure that you have the Marquis Documatix SPF IP range added in your SPF record.

Marquis Documatix SPF IP range - 206.71.80.64/27

By adding Marquis Documatix in your Enabled Senders list in Valimail, you would ensure the above whitelisting requirement is met.

The whitelisting procedure will vary, depending on your email service. Just provide this information to your IT department and they will be able to accomplish this quite easily. In addition, it is recommended that you whitelist your new “From” email address. Example: [email protected]

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