SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Thought Industries and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Thought Industries emails
First, make sure you have a valid email in the From Address Email field by going to Settings -> Setup -> Email.
Next, set up DMARC by following these steps:
Reach out through Help Center to Tech Success & Support and submit a support ticket requesting your DNS CNAMEs for DMARC.
The support team will then generate valid CNAME values and provide them back to you.
At this point, you will need to configure your CNAMEs with your DNS provider. This step should be completed by whoever manages the DNS of the domain entered in the From Address field.
Once you've configured your CNAMEs with your DNS provider, reply back to Tech Success & Support and the team will validate your CNAMEs to complete the process.
NOTE: If you manage you domain in Valimail, you will need to add the CNAME DKIM keys on your domain's configuration page in the Valimail platform.
You can also find the instructions on how to set up DKIM and SPF for Thought Industries, here.
Add a Thought Industries DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Thought Industries emails
Once you establish that Thought Industries is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.