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Monitor Registration: I registered my domain but I haven't received my invitation yet
Monitor Registration: I registered my domain but I haven't received my invitation yet
Updated over a week ago

We have seen some cases where users failed to receive their registration notifications for newly created Monitor accounts. The most common problems are among the following:

  • The Domain may have already been registered

    • This happens frequently at large organizations where different departments may try signing up for a Monitor account in our platform using the same domain.

  • Typos or using email addresses in the Domain field during registration

    • We have seen some users who try to register a domain as [email protected] instead of just domain.com or they inadvertently enter an invalid domain name.

  • Mismatched domains and email addresses

    • The email in your signup form should match the domain name you're attempting to register with us.

  • Attempting to register with a subdomain

    • For the free tiered Monitor accounts you should register the org (top-level) domain, not a subdomain. If you work at a large complex organization, please reach out to us and we can work with you on possibly doing a POC. Or reach out as we can possibly set up a specific subdomain for certain use cases with Monitor.

  • The chosen Company name already exists on our platform

    • If the company name you have chosen when creating the Valimail Monitor account is already taken in our platform.

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