The following changes are in effect as of May 7th, 2024
This article does not apply to Valigov.
Accessing the messenger window
The messenger will be available directly in the Valimail app:
Navigate to app.valimail.com
Login to your account
Click on the messenger icon in the lower right corner
Valimail AI Chat
The Valimail AI is here to help with all inquiries directly from the messenger:
Open the messenger window
Click on "Ask a question"
Logging a ticket
From the messenger window click on "Ask a question"
After the AI reply, you can click on "Get More Help" to open a support ticket
Click on "Create Ticket"
Fill out the ticket creation form
