SPF(supported) / (dedicated subdomain)
DKIM(not supported)

This article covers the SPF authentication process for BigCommerce and how it is managed in Valimail Enforce. Only one of the two authentication methods is required for an email to pass DMARC.

BigCommerce does not support DKIM signing.


Configuring SPF authentication for your BigCommerce emails

Once you establish that BigCommerce is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.

1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:

3. Choose BigCommerce from the list of configurable senders and then click Enable:

Add service to the authorized list in Valimail

We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

Enable SPF alignment in BigCommerce for your domain

You may notice that BigCommerce emails are not authenticated via SPF, even after you have added BigCommerce to your domain's configuration. This is likely caused by BigCommerce not sending SPF aligned-mail.


SPF records are added within a TXT record. Select the Web Hosts tab in the DNS Settings area.

Locate the existing TXT record containing v=spf1. Add the SPF record to the existing Value text.

Default -> v=spf1 +a +mx include:_spf.bigcommerce.com ~all

More details on how to achieve SPF alignment for BigCommerce can be found in the article here.

As always, if you have any questions, please don't hesitate to submit a ticket.