This article covers the SPF and DKIM authentication processes for USAePay and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

If a merchant is going to list their own email in the Email From setting, they will need to add usaepay to their SPF record. If the merchant does not control their domain and the domain owner is not willing to make the change, the merchant should either use a different email address or leave the from address blank.

The easiest way to list the usaepay mail servers is to add include:spf.usaepay.com somewhere before the ~all or -all. For example, if your SPF record is currently:

you would change it to:

If you prefer not to use our include, you can also list the mail server IPs directly. This approach is not recommended as your record will be out of date when our network expands/changes.

You can also find the instructions on how to set up SPF for USAePay, here.

Once you establish that USAePay is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.