This article covers the SPF and DKIM authentication processes for Autotask and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.


Configuring DKIM authentication for your Autotask emails

1. On the Domain Settings page, hover over the context menu and click Authentication Details. The Domain Authentication dialog for the selected domain will appear.

domain authentication dkim record details

2. Check the following settings:

CNAME Record Name: autotask._domainkey

CNAME Value: dkim.autotask.net


Before you click Authenticate Domain, make sure that the CNAME Record Name and the CNAME Value are entered in your domain's DNS.

Important: If you manage DKIM for your domain in Valimail, you will need to add the CNAME DKIM key on your domain's Configuration page in Valimail Enforce.

3. After the DKIM settings are entered into your domain's DNS, click Authenticate Domain.

  • If the authentication has failed, you will see a banner with an error code:

domain authentication failed

  • If the domain is successfully authenticated, you will see a success message:

domain authentication successful

4. Close the dialog.

You can also find the instructions on how to set up DKIM and SPF for Autotask, here.

Add an Autotask DKIM key in Enforce

1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.

    a. Scroll down and add the two DKIM keys in your configuration, by clicking on Add a DKIM key

    b. Enter the selector name, CNAME target value, associate the key/s with Autotask and then click Add.

add a dkim key in Enforce

You can find more detailed information on how to add a DKIM key in Valimail Enforce here. 

Configuring SPF authentication for your Autotask emails

Once you establish that Autotask is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.

1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:

3. Choose Autotask from the list of configurable senders and then click Enable:

add service to authorized list in Valimail

We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

As always, if you have any questions, please don't hesitate to submit a ticket.