SPF(supported) / (dedicated subdomain)
DKIM(recommended)



This article covers the SPF and DKIM authentication processes for Outreach Systems Neoserra and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.



TABLE OF CONTENTS





Configuring DKIM authentication for your Outreach Systems Neoserra emails


In order to allow Neoserra to send emails that look like they came from your email servers, we recommend that you set up custom DomainKeys Identified Mail (DKIM) authentication for your domain and include Neoserra in your Sender Policy Frameworks (SPF) record. Both are necessary because SPF uses rule sets to determine authorized IP addresses from which you will be sending emails and DKIM uses public key cryptography to authenticate individual email messages.


To set up DKIM in Outreach Systems Neoserra for your domain, you must add the following CNAME DKIM key on your domain's Configuration page in Valimail Enforce:


DKIM Selector: osc1

CNAME Value: osc1._domainkey.outreachsystems.com.


Once you added the CNAME DKIM key and added Outreach Systems Neoserra in your Enabled Sender list, please contact OutreachSystems so that we can clear all email addresses that were rejected because they could not be authenticated.



You can also find the instructions on how to set up DKIM and SPF for Outreach Systems Neoserra, here.






Add a Outreach Systems Neoserra DKIM key in Enforce


1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.


    a. Scroll down and add the two DKIM keys in your configuration, by clicking on Add a DKIM key. 

    b. Enter the selector name, CNAME target value, associate the key/s with Outreach Systems Neoserra and then click Add.



You can find more detailed information on how to add a DKIM key in Valimail Enforce here. 






Configuring SPF authentication for your Outreach Systems Neoserra emails


Once you establish that Outreach Systems Neoserra is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.


1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:



3. Choose Outreach Systems Neoserra from the list of configurable senders and then click Enable:




We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.






As always, if you have any questions, please don't hesitate to submit a ticket.