This article covers the SPF and DKIM authentication processes for Q4 Web Systems and how they are managed in Valimail. Because this service leverages Sendgrid's email infrastructure, it requires additions to your DNS records outside of the Valimail platform. Adding Q4 Web Systems as an authorized sender in the Valimail platform usually requires a dedicated subdomain to be pointed to the Sendgrid infrastructure and typically the DKIM keys will be added in the Valimail platform.

Q4 has selected SendGrid as partner for email delivery as they have helped thousands of companies follow email best practices to ensure maximum delivery and security. Sendgrid automatically enables DKIM for all emails to improve email deliverability.

Q4 also utilizes a set of dedicated / reserved IP addresses which are only used for Q4 clients’ emails.

To setup DKIM for your Q4 Web Systems emails, please contact Q4 Web Systems so they can turn on DKIM for your domain and provide you with the necessary DKIM records.

NOTE: If you manage you domain in Valimail, you will need to add the 2 CNAME DKIM keys on your domain's configuration page in the Valimail platform and the 3rd CNAME record will go in your DNS.

You can also find more information on how to set up DKIM and SPF for Q4 Web Systems, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Q4 Web Systems is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.