SPF(not supported)

This article covers the SPF and DKIM authentication processes for Votervoice and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

Votervoice does not support SPF alignment.


Configuring DKIM authentication for your Votervoice emails

Please follow the below instructions to set up a Votervoice DKIM for your domain:

1. Make a new 1024 bit public/private key pair. As part of the process of generating the key, you'll be specifying your association's domain and a selector of your choice. These keys should be unique for VoterVoice's use and not shared with other vendors.

You may have your own service that will generate this for you, but if you don't, here's a site that may help.

2. Using the public key domain and selector from the previous step, create a DKIM text record and publish on your DNS. After this step, you should have a public record that looks something like this: selector._domainkey.domain.

Note: If you manage the DKIM record for your domain in Valimail, you will need to add the Votervoice TXT DKIM key in your domain's Configuration page in Valimail Enforce.

3. Please contact VoterVoice support and provide them with the following:

  • RSA private key
  • domain
  • DKIM selector

Note: It can take about a business week to get your DKIM key added to the VoterVoice mail servers.

You can also find the instructions on how to set up DKIM and SPF for Votervoice, here.

Add a Votervoice DKIM key in Enforce

1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.

    a. Scroll down and add the DKIM key in your configuration, by clicking on Add a DKIM key. 

    b. Enter the selector name, the DKIM TXT value (the actual value is the entire string after the p= tag), associate the key with Votervoice and then click Add.

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You can find more detailed information on how to add a DKIM key in Valimail Enforce here. 

Configuring SPF authentication for your Votervoice emails

Once you establish that Votervoice is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.

Note: Adding Votervoice in your Enabled Senders list means you are authorizing this service for your domain, but keep in mind that they do not send SPF aligned emails, therefore the authentication will be handled by the DKIM key.

1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:

a screenshot of a email

3. Choose Votervoice from the list of configurable senders and then click Enable:

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We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

As always, if you have any questions, please don't hesitate to submit a ticket.