This article covers the SPF and DKIM authentication processes for Oracle Eloqua and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
TABLE OF CONTENTS
- Configuring DKIM authentication for your Oracle Eloqua emails
- Add an Oracle Eloqua DKIM key in Enforce
- Configuring SPF authentication for your Oracle Eloqua emails
- Enable SPF alignment in Oracle Eloqua for your domain
Configuring DKIM authentication for your Oracle Eloqua emails
To use DKIM, your company must acquire a Branding & Deliverability package from Oracle Eloqua and submit a DKIM signing request to them. Depending on the plan you've purchased, you can request a DKIM signature for 3-20 domains.
To use your corporate domain with Eloqua signature rules which sends emails on behalf of your domain, your IT team will need to add the public key to the corporate domain.
As part of the initial setup, you/your IT team will receive a confirmation email as part of this process. This email will include a link that you need to click as part of the setup process.
You can also find the instructions on how to set up DKIM and SPF for Oracle Eloqua, here.
Add an Oracle Eloqua DKIM key in Enforce
1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.
a. Scroll down and add the DKIM key in your configuration, by clicking on Add a DKIM key.
b. Enter the selector name, the DKIM TXT value (the actual value is the entire string after the p= tag), associate the key with Oracle Eloqua and then click Add.
You can find more detailed information on how to add a DKIM key in Valimail Enforce here.
Configuring SPF authentication for your Oracle Eloqua emails
Once you establish that Oracle Eloqua is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.
1. Please go to your domain's Configuration page in Enforce.
2. Click on the + sign from the Enabled Senders section:
3. Choose Oracle Eloqua from the list of configurable senders and then click Enable:
We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.
Enable SPF alignment in Oracle Eloqua for your domain
You may notice that Oracle Eloqua emails are not authenticated via SPF, even after you have added Oracle Eloqua to your domain's configuration. This is likely caused by Oracle Eloqua not sending SPF aligned-mail and can be corrected by configuring a CNAME record.
More details on how to achieve that are found in the article, here.
As always, if you have any questions, please don't hesitate to submit a ticket.