SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Opower and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Opower emails
A DKIM record is a simple TXT record placed in the Domain Name System (DNS) for a domain. To send Oracle Utilities Opower communications from a utility-specific email address, you must add two custom DKIM TXT records to your domain.
To create a DKIM record:
Access the control panel for your DNS provider or domain registrar.
Create a TXT DNS entry for your domain.
In the appropriate fields, copy and paste the two custom DKIM TXT records provided to you by your Service Delivery Manager.
Complete all other fields as required based on your DNS configuration.
Save your changes.
NOTE: If you manage you domain in Valimail, you will need to add the DKIM keys on your domain's configuration page in the Valimail platform.
You can also find the instructions on how to set up DKIM and SPF for Opower, here.
Add an Opower DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Opower emails
Once you establish that Opower is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.