This article covers the SPF and DKIM authentication processes for Help Scout and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
TABLE OF CONTENTS
- Configuring DKIM authentication for your Help Scout emails
- Add a Help Scout DKIM key in Enforce
- Configuring SPF authentication for your Help Scout emails
Configuring DKIM authentication for your Help Scout emails
1. You need 2 CNAME records at your DNS hosting provider. When a recipient server checks for the DKIM key at your domain, these records will forward that check over to Help Scout servers for the key.
strong1._domainkey.yourdomain.com will point to strong1._domainkey.helpscout.net
strong2._domainkey.yourdomain.com will point to strong2._domainkey.helpscout.net
2. If you manage DKIM for your domain in Valimail, you will need to add these 2 CNAME DKIM keys on your domain's Configuration page in Valimail Enforce.
3. After you've added the records in Valimail, open your Help Scout mailbox and head over to Settings -> Outgoing Email and click the Test Settings button. If a valid CNAME record is found for your domain, you'll see the DKIM status indicator change to Active.
You can also find the instructions on how to set up DKIM and SPF for Help Scout, here.
Add a Help Scout DKIM key in Enforce
Configuring SPF authentication for your Help Scout emails
We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.