This article covers the SPF and DKIM authentication processes for Help Scout and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.


Configuring DKIM authentication for your Help Scout emails

1. You need 2 CNAME records at your DNS hosting provider. When a recipient server checks for the DKIM key at your domain, these records will forward that check over to Help Scout servers for the key.  

strong1._domainkey.yourdomain.com will point to strong1._domainkey.helpscout.net

strong2._domainkey.yourdomain.com will point to strong2._domainkey.helpscout.net

2. If you manage DKIM for your domain in Valimail, you will need to add these 2 CNAME DKIM keys on your domain's Configuration page in Valimail Enforce.

3. After you've added the records in Valimail, open your Help Scout mailbox and head over to Settings -> Outgoing Email and click the Test Settings button. If a valid CNAME record is found for your domain, you'll see the DKIM status indicator change to Active

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You can also find the instructions on how to set up DKIM and SPF for Help Scout, here.

Add a Help Scout DKIM key in Enforce

1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.

    a. Scroll down and add the two DKIM keys in your configuration, by clicking on Add a DKIM key

    b. Enter the selector name, CNAME target value, associate the key/s with Help Scout and then click Add.

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You can find more detailed information on how to add a DKIM key in Valimail Enforce here. 

Configuring SPF authentication for your Help Scout emails

Once you establish that Help Scout is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.

1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:

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3. Choose Help Scout from the list of configurable senders and then click Enable:

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We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

As always, if you have any questions, please don't hesitate to submit a ticket.