This article covers the SPF and DKIM authentication processes for Deskpro and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

This guide is intended for Deskpro Cloud users who want to use custom email addresses at their own domain (such as [email protected]), but still want Deskpro to handle all outgoing email.

To improve deliverability of your messages, you need to modify your DNS so ISPs know that we are authorised to send mail on your behalf. If you don't carry out these steps, outgoing emails may be marked as spam by email providers.

Consult your server administrator if you don't know how to change your DNS settings.

To set up SPF and DKIM on your custom email address domain, you'll need to add the following records:

After adding these records, get in touch with Deskpro to finish the process of setting up your domain for DKIM and SPF.

You can also find the instructions on how to set up DKIM and SPF for Deskpro, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Deskpro is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.