DKIM(not supported)

This article covers the SPF authentication process for NICE inContact and how is that managed in Valimail Enforce.

At present time, we have yet to see any evidence that NICE inContact supports actual DKIM implementation.


Configuring DKIM authentication for your NICE inContact emails

Although NICE inContact's current documentation states that they have a process of setting up DKIM for your domain, we have yet to see any DKIM implementation for any domain which is using this sending service.

If you are on the verge of setting up DKIM in NICE inContact for your domain and you are managing DKIM in Valimail, please contact us at support@valimail.com and let us know about your DKIM implementation with NICE inContact.

You can also find the instructions on how to set up SPF alignment on NICE inContact, here.

Configuring SPF authentication for your NICE inContact emails

Once you establish that NICE inContact is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.

1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:

a screenshot of a email

3. Choose NICE inContact from the list of configurable senders and then click Enable:

a screenshot of a computer

We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

Enable SPF alignment in NICE InContact for your domain

You may notice that NICE InContact emails are not authenticated via SPF, even after you have added NICE InContact to your domain's configuration. This is likely caused by NICE InContact not sending SPF aligned-mail and can be corrected by making sure the return path of the NICE InContact emails is changed to match your domain.

To that end, please contact your NICE InContact service administrator and make sure they are turning on SPF alignment in NICE InContact, for your domain.

As always, if you have any questions, please don't hesitate to submit a ticket.