This article covers the SPF authentication process for ServiceNow and how is that managed in Valimail.

At present time, we have yet to detect any evidence that ServiceNow supports an actual DKIM implementation.

Log into the ServiceNow console and then create a DKIM key by following these steps.

Note: the article is only available to logged-in users

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that ServiceNow is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

You may notice that ServiceNow emails are not authenticated via SPF, even after you have added ServiceNow to your domain's configuration. This is likely caused by ServiceNow not sending SPF aligned-mail and can be corrected by making sure the return path of the ServiceNow emails is changed to match your domain.

To that end, please contact your ServiceNow service administrator and make sure they are turning on SPF alignment in ServiceNow for your domain.