SPF(not supported)

This article covers the SPF and DKIM authentication processes for Informz (offered by Higher Logic) and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

Informz does not support SPF alignment.


Configuring DKIM authentication for your Informz emails

1. To begin the DKIM authentication process for your Higher Logic Thrive Marketing Professional (Informz) account sending domains, log into your Thrive Marketing Professional account and navigate to: Admin -> System Settings -> Setup -> Email Authentication.

2. Enter your sending domain into the text field and click GET INSTRUCTIONS for customized DNS instructions.

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3. Add the 2 CNAME DKIM keys in the Configuration page for your domain in Valimail Enforce.

4. After the CNAME records are added in Valimail Enforce, return to the Email Authentication page to run a test.

5. Click TEST to see if the domain has passed authentication. If so, you'll see a message indicating the domain has passed the authentication test.

You can also find the instructions on how to set up DKIM and SPF for Informz, here.

Add a Informz DKIM key in Enforce

1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.

    a. Scroll down and add the two DKIM keys in your configuration, by clicking on Add a DKIM key

    b. Enter the selector name, CNAME target value, associate the key/s with Informz and then click Add.

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You can find more detailed information on how to add a DKIM key in Valimail Enforce here. 

Configuring SPF authentication for your Informz emails

Once you establish that Informz is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.

1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:

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3. Choose Informz from the list of configurable senders and then click Enable:

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We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

As always, if you have any questions, please don't hesitate to submit a ticket.