This article covers the SPF and DKIM authentication processes for FormAssembly and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
TABLE OF CONTENTS
- Configuring DKIM authentication for your FormAssembly emails
- Add a FormAssembly DKIM key in Enforce
- Configuring SPF authentication for your FormAssembly emails
Configuring DKIM authentication for your FormAssembly emails
DKIM can be set up for Enterprise Cloud and Compliance Cloud accounts.
Please reach out to FormAssembly Support if you would like to have DKIM set up for your instance. The setup process may require 1-2 days to complete. With your support request, you will need to provide your EC/CC instance URL, the email domain for which you are requesting DKIM setup as well as the DKIM selector name (which must be a single alphanumeric string ex: mydkim1, no special characters) that you would like to use.
When setting up DKIM, it is recommended that you review the following FormAssembly Admin Dashboard settings:
Admin Dashboard | Settings | General (Administrator) - Support Email and Bounce Email
Admin Dashboard | Settings | Miscellaneous (Notification Settings) - Default Notification Email and Default Notification Sender
You can also find information about this procedure to set up DKIM on FormAssembly here.
Add a FormAssembly DKIM key in Enforce
1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.
a. Scroll down and add the DKIM key in your configuration, by clicking on Add a DKIM key.
b. Enter the selector name, the DKIM TXT value (the actual value is the entire string after the p= tag), associate the key with FormAssembly and then click Add.
You can find more detailed information on how to add a DKIM key in Valimail Enforce here.
Configuring SPF authentication for your FormAssembly emails
Once you establish that FormAssembly is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.
1. Please go to your domain's Configuration page in Enforce.
2. Click on the + sign from the Enabled Senders section:
3. Choose FormAssembly from the list of configurable senders and then click Enable:
We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.
As always, if you have any questions, please don't hesitate to submit a ticket.