This article covers the SPF and DKIM authentication processes for FormAssembly and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
TABLE OF CONTENTS
- Configuring DKIM authentication for your FormAssembly emails
- Add a FormAssembly DKIM key in Enforce
- Configuring SPF authentication for your FormAssembly emails
Configuring DKIM authentication for your FormAssembly emails
DKIM can be set up for Enterprise Cloud and Compliance Cloud accounts.
Please reach out to FormAssembly Support if you would like to have DKIM set up for your instance. The setup process may require 1-2 days to complete. With your support request, you will need to provide your EC/CC instance URL, the email domain for which you are requesting DKIM setup as well as the DKIM selector name (which must be a single alphanumeric string ex: mydkim1, no special characters) that you would like to use.
When setting up DKIM, it is recommended that you review the following FormAssembly Admin Dashboard settings:
Admin Dashboard | Settings | General (Administrator) - Support Email and Bounce Email
Admin Dashboard | Settings | Miscellaneous (Notification Settings) - Default Notification Email and Default Notification Sender
You can also find information about this procedure to set up DKIM on FormAssembly here.
Add a FormAssembly DKIM key in Enforce
Configuring SPF authentication for your FormAssembly emails
We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.