SPF(supported) (dedicated subdomain)
DKIM(recommended)



This article covers the SPF and DKIM authentication processes for Freshdesk and how are they managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.


DKIM and SPF configuration for Freshdesk is done through a dedicated subdomain, like fddkim.yourdomain.com.



TABLE OF CONTENTS




Configuring DKIM authentication for your Freshdesk emails


1. Navigate to Admin from the menu. Select Channels and click on Email.


2. Click on the Advanced settings option towards the top right menu.


3. Select the Configure DKIM option.


4. Click on the Configure button next to support domain name.


5. Copy the system-generated settings (4 CNAME records). The 3 DKIM keys will have to be published in Valimail Enforce and the 4th CNAME record will have to be published in your DNS.


6. Atfer the 3 DKIM keys and the 4th CNAME record are published in Enforce and your DNS respectively, return to this Freshdesk configuration window and click the Verify button.



7. Once verified, the system will send an email to the Admin stating that the DNS settings were verified for the particular domain, and below the Status column, each record will show the green verified checkmark.



8. The account admin will receive an email after backend verification is complete for every domain.


You can find the instructions to set up DKIM for Freshdesk here.







Add a Freshdesk DKIM key in Enforce


1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.


    a. Scroll down and add the 3 DKIM keys in your configuration (one at a time), by clicking on Add a DKIM key

    b. Enter the selector name, CNAME target value, associate the keys with Freshdesk and then click Add.



You can find more detailed information on how to add a DKIM key in Valimail Enforce here.







Configuring SPF authentication for your Freshdesk emails


Once you establish that Freshdesk is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.


1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:



3. Choose Freshdesk from the list of configurable senders and then click Enable:




We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.





As always, if you have any questions, please don't hesitate to submit a ticket.