SPF(not supported) DKIM(supported)
This article covers the SPF and DKIM authentication processes for Salesforce and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
In this case, Emma does not send out SPF aligned emails however, we advise you to add the Emma service to your Enabled Senders list in Valimail Enforce, if Emma is an authorized sender for your domain.
TABLE OF CONTENTS
- Configuring DKIM authentication for your Emma emails
- Add an Emma DKIM key in Enforce
- Configuring SPF authentication for your Emma emails
Configuring DKIM authentication for your Emma emails
Before you can set up DKIM in your Emma account, you will need to add three CNAME records in Valimail Enforce.
Your three CNAME records should be associated with your sending domain and look like this:
Record Name: e2ma-k1
Record Value: e2ma-k1.dkim.e2ma.net
Record Name: e2ma-k2
Record Value: e2ma-k2.dkim.e2ma.net
Record Name: e2ma-k3
Record Value: e2ma-k3.dkim.e2ma.net
You will also need a TXT record to set up DKIM, which you can create from the validation hash code in your Emma account by following these steps:
1. Log into Emma and select the Account page from the dropdown menu next to your name.
2. Click on the last tab for DKIM to reveal your validation hash code.
3. Once you have that code, add in your DNS a TXT record that contains the following value for your domain: e2ma-verification=xxxx and be sure to replace “xxxx” with your validation hash code.
4. Once this is done, your CNAME records added in Valimail Enforce will have propagated.
5. The DKIM keys will need to be activated now. Please do so, by following the instructions below:
- Navigate back to your Account page and select the DKIM tab.
- Enter your sender domain (mydomain.com) in the DKIM domain field.
- Clicking to Save will kick off a validation process where Emma checks to see if your CNAME and TXT records are active.
- If everything aligns correctly, the Save button will turn blue for you to click on again to finalize the process.
You can also find the instructions on how to set up DKIM in Emma here.
Add an Emma DKIM key in Enforce
1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.
a. Scroll down and add the two DKIM keys in your configuration, by clicking on Add a DKIM key.
b. Enter the selector name, CNAME target value, associate the keys with Emma and then click Add.
You can find more detailed information on how to add a DKIM key in Valimail Enforce here.
Configuring SPF authentication for your Emma emails
Once you establish that Emma is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.
1. Please go to your domain's Configuration page in Enforce.
2. Click on the + sign from the Enabled Senders section:
3. Choose Emma from the list of configurable senders and then click Enable:
We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.
As always, if you have any questions, please don't hesitate to submit a ticket.