SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Sendoso and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Sendoso emails
Setting up a custom domain
First, click on the menu icon in the top-right corner of the Sendoso app. From there, click on the Custom Domains link.
You'll then land on a page that will walk you through the process. Click Get Started.
On the next page, you'll enter the custom domain you'd like to use for your gift emails. Please note that the domain you wish to use should be registered to your company and active!
Click Authenticate domain.
Once your domain is authenticated, you'll be prompted to provide your domain records to your internal IT team. They will need to take some steps to complete the process. Here, you'll have the option to copy the records to send to your IT team, or you can use our pre-populated form to generate an email for you! To generate an email from this page, simply click the Email Records.
Now it's up to your internal IT team to complete the process. Once they take the necessary steps, you'll receive an email to let you know that your custom domain is all set!
Please note that until your IT team takes the necessary steps, your custom domain will appear as Not Verified on the Custom Domain page.
NOTE: If you manage you domain in Valimail, you will need to add the 2 CNAME DKIM keys on your domain's configuration page in the Valimail platform and the 3rd CNAME record will go in your DNS.
If your custom domain is not verified within 7 days, you'll receive an email reminder to check in with your IT team!
You can also find the instructions on how to set up DKIM and SPF for Sendoso, here.
Add a Sendoso DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Sendoso emails
Once you establish that Sendoso is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.