This article covers the SPF and DKIM authentication processes for NationBuilder and how they are managed in Valimail. Because this service leverages Sendgrid's email infrastructure, it requires additions to your DNS records outside of the Valimail platform. Adding NationBuilder as an authorized sender in the Valimail platform usually requires a dedicated subdomain to be pointed to the Sendgrid infrastructure and typically the DKIM keys will be added in the Valimail platform.

CNAME records need to be added to authenticate your email blasts. You can access these settings by going to Settings > Domains > Hover over and click Edit next to the domain, which will take you to the Settings section for the domain.

Copy these records and go to where you manage your DNS records. Add the records as new CNAME records for your domain. Once you add the records to your domain manager, it can take up to 48 hours for those changes to propagate. You can check the current value by clicking the refresh button.

These records authenticate your domain and help to prevent damage to your email reputation. These records are unique -- they will be different for each domain connected to a nation. While they are generating, you may briefly see this message:

If this message persists, please email [email protected] for assistance.

NOTE: If you manage you domain in Valimail, you will need to add the 2 CNAME DKIM keys on your domain's configuration page in the Valimail platform and the 3'rd CNAME record will go in your DNS.

You can also find the instructions on how to set up DKIM and SPF for NationBuilder, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that NationBuilder is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.