SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Exact Online and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Exact Online emails
Go to Company name -> Master Data -> Data management -> Email domains.
The Overview | Company email domains page displays the domains of registered users and company email addresses.
Add and validate at least one email address for the domain you want to configure.
Next to the domains you see the different statuses. Refer to the section below for more information about statuses.
Your company's IT administrator must configure the correct DKIM records in the portal of your domain hosting provider.
NOTE: If you manage you domain in Valimail, you will need to add the DKIM key/s on your domain's configuration page in the Valimail platform.
You can also find the instructions on how to set up DKIM and SPF for Exact Online, here.
Add an Exact Online DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Exact Online emails
Once you establish that Exact Online is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.