This article covers the SPF and DKIM authentication processes for Cloudiance and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

To setup DKIM for your Cloudiance emails, please open a ticket with the Cloudiance support team, here.

You can also find the instructions on how to set up DKIM and SPF for Cloudiance, here.

In order to access the DKIM instructions on the link above, you will need to be logged in to you Cloudiance account.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Cloudiance is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.