SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Appian Cloud and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Appian Cloud emails
In the Administration Console, under INTEGRATION, select Email.
Go to the Email Sender Authentication tab.
Click New Sender Domain Authentication.
For Sender Domain, enter the email domain to authenticate, such as
example.com, then click Authenticate.To complete sender domain verification, create the DNS record for the domain using the DKIM DNS record that displays.
If the DNS record isn't ready to be verified, click VERIFY LATER. You can verify the DNS record at a later time by going back to the Email Sender Authentication tab and clicking the Domain name.
After the DNS record has been created, verify the created record by clicking VERIFY NOW. If verification is successful, the verification status of the domain will be updated and emails sent from the authenticated domain will be signed.
You can also find the instructions on how to set up DKIM and SPF for Appian Cloud, here.
Add an Appian Cloud DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Appian Cloud emails
Once you establish that Appian Cloud is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.