This article covers the SPF and DKIM authentication processes for Outreach Systems Neoserra and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

In order to allow Neoserra to send emails that look like they came from your email servers, we recommend that you set up custom DomainKeys Identified Mail (DKIM) authentication for your domain and include Neoserra in your Sender Policy Frameworks (SPF) record. Both are necessary because SPF uses rule sets to determine authorized IP addresses from which you will be sending emails and DKIM uses public key cryptography to authenticate individual email messages.

To set up DKIM in Outreach Systems Neoserra for your domain, you must add the following CNAME DKIM key on your domain's Configuration page in Valimail Enforce:

DKIM Selector: osc1

CNAME Value: osc1._domainkey.outreachsystems.com.

Once you added the CNAME DKIM key and added Outreach Systems Neoserra in your Enabled Sender list, please contact OutreachSystems so that we can clear all email addresses that were rejected because they could not be authenticated.

You can also find the instructions on how to set up DKIM and SPF for Outreach Systems Neoserra, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Outreach Systems Neoserra is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.