SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Pipedrive and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Pipedrive emails
In Campaigns, DKIM requires you to add two CNAME records to your domain registrar page.
The third record you need to add is the company identifier TXT record. It is linked to your company and domain and is used to guarantee no malicious company can impersonate a trusted Pipedrive sender.
Once you add these three DNS records and after they have been propagated successfully (which may take up to 48 hours), your domain will be authenticated. Learn how to edit your DNS records in this article.
How can I authenticate my email sender domain in Campaigns?
Before you start, there are three things you must know:
Domain authentication is optional, but we strongly recommend it if you use our Campaigns feature and have DMARC-protected domains. Learn more about DMARC and how it can affect deliverability in this article.
You can authenticate only the domains you or your company own and control. You will need to have access to the management of the DNS records of these domains. Learn more about DNS management in this article.
Before you can send campaigns from an authenticated domain, you will have to verify the sender email associated with that domain.
Steps to authenticate your email sender domain
Step 1. Go to Campaigns > Settings > Domain authentication and click on "+ Domain" on the right-hand side of the page.
Step 2. A small pop-up about domain information will appear. Enter your domain name and click on "Generate DNS records".
Step 3. Your domain will be visible in the domain information section. At the bottom of the page, you will see the domain records section. Here, you can find the CNAME and TXT records that you need to add to your DNS records list on your domain registrar's website.
Step 4. You need to wait until the added DNS records are fully propagated, and the domain authentication status changes to authenticated.
You can also find the instructions on how to set up DKIM and SPF for Pipedrive, here.
Add a Pipedrive DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Pipedrive emails
Once you establish that Pipedrive is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.