This article covers the SPF and DKIM authentication processes for StatusHub and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

Add a new TXT record with the name and value visible in StatusHub control panel.

In case you can't use semicolons in DNS record, you need to escape them. Please consider following examples:

With semicolons escaped:

v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB\;

With semicolons unescaped:

DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB;

Once you add both DNS records to your DNS provider and you will then need to check the status in StatusHub under settings. To recheck your DNS records status, please use "Recheck DNS records" button

There are four possible states of required/current verification status:

In case you are using default sending email address '[email protected]', you do not need domain verification.

After setting new sender email address, it's unverified by default, and you need to set appropriate DNS records, otherwise provided email address will not be used

This state is an effect of setting just one records with other one missing or being invalid
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When domain if fully verified, notification email will use provided email address

Note:

All unverified sender domains will not be used in "From:" mail field and instead default "[email protected]" will be used. However, in that case, your custom email will be used in "Reply-To:" field

You can also find the instructions on how to set up DKIM and SPF for StatusHub, here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that StatusHub is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.