SPF(supported)
DKIM(recommended)
This article covers the SPF and DKIM authentication processes for Intermedia Exchange Email and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
Configuring DKIM authentication for your Intermedia Exchange Email emails
Enabling DKIM
To enable DKIM:
Go to HostPilot® Control Panel -> Services -> Email Protection -> Settings -> DKIM.
Choose the domain you would like to configure DKIM for and click Configure -> Generate keys.
You can now see the values for creating a new TXT record for your domain. Contact your DNS provider to add a new TXT record.
Important: update the TXT record before clicking Enable digital signing, otherwise it might result in non-delivery of messages to the recipient depending on the recipient's mail filter configuration.
Here is what this TXT record should look like:
Host Name: 2017071012342006._domainkey.yourdomain.com
Text: v=DKIM1; t=s; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCZUKB+qpyR6TJsA8yjNBEpb7
CFeak2iwEUNlNgJuj3ncKfm+2we7B8GahlKn+LBx4d0ufXwv9gQQ/ALpHidMoVXCIv7Ms+YbGcifAdCtomIFqt
ByaIASiNApvJmqN4T3GIzJbWckqaKbHDXMLddGA8LrtJTMIVganEGOeZtt9hjQIDAQAB
Note:
Intermedia DKIM record is 2048 bit type
Each DNS hosting provider has their own rules on the configuring DNS in their control panels, you might want to read their documentation on the subject or contact their Support prior to any changes implementation.
If Intermedia hosts DNS records for the domain, the corresponding TXT record will be created or removed automatically.
Once the TXT record is updated, go back to HostPilot -> Services -> Email Protection -> Settings -> DKIM -> Enable digital signing.
Generating new DKIM key
To create a new DKIM key:
Go to HostPilot -> Services -> Email Protection -> Settings -> DKIM.
Check settings for the domain with enabled DKIM.
Click Generate new keys
Click Switch to key
Important: update the TXT record simultaneously with adding a new DKIM key or create the second TXT record with a new DKIM key before clicking Switch to key, otherwise it might result in non-delivery of messages to the recipient depending on the recipient's mail filter configuration.
You can also find the instructions on how to set up DKIM and SPF for Intermedia Exchange Email, here.
Add an Intermedia Exchange Email DKIM key in Valimail
You can find more detailed information on how to add a DKIM key in Valimail, here:
Configuring SPF authentication for your Intermedia Exchange Email emails
Once you establish that Intermedia Exchange Email is an authorized sender for your domain, you will need to add the service in your Enabled Senders.
You will find more detailed information on how to add a service for your domain in Valimail, here:
Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.