This article covers the SPF and DKIM authentication processes for FormAssembly and how they are managed in Valimail. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.

DKIM can be set up for Enterprise Cloud and Compliance Cloud accounts.

Please reach out to FormAssembly Support if you would like to have DKIM set up for your instance. The setup process may require 1-2 days to complete. With your support request, you will need to provide your EC/CC instance URL, the email domain for which you are requesting DKIM setup as well as the DKIM selector name (which must be a single alphanumeric string ex: mydkim1, no special characters) that you would like to use.

When setting up DKIM, it is recommended that you review the following FormAssembly Admin Dashboard settings:

Admin Dashboard | Settings | General (Administrator) - Support Email and Bounce Email

Admin Dashboard | Settings | Miscellaneous (Notification Settings) - Default Notification Email and Default Notification Sender

You can also find information about this procedure to set up DKIM on FormAssembly here.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that FormAssembly is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.