FAQ

Do you have articles for specific senders and their setup? Eg Mailchimp?
There are a number of articles in the KB which may not be visible if you are not logged in to the Support Portal.  We do have a section in the KB called...
Tue, 13 Oct, 2020 at 12:03 PM
I can't find a sender in the email service provider configuration list
We frequently get asked about unalignable senders: What should I do about a sender that is not alignable? I want to enable a sender for my domain, but ...
Mon, 8 Mar, 2021 at 11:44 AM
I want to upgrade to a different plan. How do I go about this?
If you have a designated account manager, you can reach out to them to schedule a discussion surrounding cost of creating a full-fledged Enforce account.  ...
Tue, 13 Oct, 2020 at 12:12 PM
Why is it safe to point SPF/DKIM/DMARC to Valimail?
Hosting these records to help customers is the core of our business Valimail does not host your entire DNS. We only host SPF, DKIM and DMARC records afte...
Sun, 25 Apr, 2021 at 4:16 PM
Why is my downloaded report for Unidentified Senders blank?
Question: The Unidentified Senders CSV report I downloaded is blank. But I see data in the UI under the Unidentified Senders section in the Authentication ...
Thu, 6 Aug, 2020 at 4:45 PM
Does Enforce DNS support Anycast?
No, this is not currently supported. Since Enforce DNS only gets DNS requests from email receivers and not general Internet devices, there is no need for An...
Mon, 6 Apr, 2020 at 12:56 PM
What information is captured by Valimail?
Valimail only collects DMARC aggregate reports on behalf of their customers.  Valimail’s infrastructure is GDPR-ready, Privacy Shield certified and SOC2...
Wed, 17 Feb, 2021 at 2:58 PM
Does Enforce DNS support DNSSEC signing of responses?
No, this is not currently supported
Wed, 17 Feb, 2021 at 3:47 PM
FAQ: Why do we ask Authenticate users to point DMARC, SPF and DKIM to us?
A question from some of our Authenticate trial users is why we ask them to point DMARC, SPF and DKIM to us so quickly in the onboarding process.  This i...
Mon, 17 May, 2021 at 3:35 PM
The Symantec Email Fraud Protect Instance is Migrating
Valimail will be migrating the separate instance of the Email Fraud Protect (EFP) into our main instance of Valimail.  Accounts on the EFP will not be i...
Fri, 21 May, 2021 at 10:19 AM