This article covers the SPF and DKIM authentication processes for Caspio and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.


Configuring DKIM authentication for your Caspio emails

Configuring and verifying an email address

1. Select Account -> Account settings from the top menu bar of your Caspio account. 

2. Select the Email tab to view the list of all email addresses and domains used in your apps. 

3. On the list of Email addresses and domains, select Add email address.

account settings page

4. Enter an email address and optionally a display name. Click Send verification code.

5. Enter the verification code sent to your email address and click Verify email address.

6. After verifying your email address, you can proceed to verifying domain to improve email deliverability.

Verifying domain

Before verifying a domain, you must verify an email address. To learn more, see Configure and verify email.

1. On the list of Email addresses and domains, hover over a domain and select Verify domain.

dkim records verify page

2. Add TXT and CNAME records to your domain’s DNS settings.

  • Copy and paste the TXT and CNAME entries into the DNS records of your email address domain. 
  • Select Verify on the domain verification dialog window. 
  • Wait until DNS settings are propagated to other DNS. 

Important: If you manage DKIM for your domain in Valimail, you will need to add the 2 CNAME DKIM keys on your domain's Configuration page in Valimail Enforce and the 3rd CNAME or any other record, will go in your DNS.

You can also find the instructions on how to set up DKIM and SPF for Caspio, here.

Add a Caspio DKIM key in Enforce

1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.

    a. Scroll down and add the two DKIM keys in your configuration, by clicking on Add a DKIM key

    b. Enter the selector name, CNAME target value, associate the key/s with Caspio and then click Add.

add a dkim key in Enforce

You can find more detailed information on how to add a DKIM key in Valimail Enforce here. 

Configuring SPF authentication for your Service Name emails

Once you establish that Service Name is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.

1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:

3. Choose Service Name from the list of configurable senders and then click Enable:

add a service to the authorized list in Valimail

We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

As always, if you have any questions, please don't hesitate to submit a ticket.