SPF(supported) / (dedicated subdomain) DKIM(recommended)
This article covers the SPF and DKIM authentication processes for SAP Cloud for Customer and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.
TABLE OF CONTENTS
- Configuring DKIM authentication for your SAP Cloud for Customer emails
- Add a SAP Cloud for Customer DKIM key in Enforce
- Configuring SPF authentication for your SAP Cloud for Customer emails
Configuring DKIM authentication for your SAP Cloud for Customer emails
1. Create an incident to request a DKIM key. Include your complete list of domains for outbound e-mail.
DKIM keys can’t be generated for the following domains:
- your tenant domain (myxxxxxx.mail.crm.ondemand.com)
2. SAP responds to the incident with your public DKIM key and selector details.
3. Use the public DKIM key and selector details to maintain a DKIM TXT record in your DNS server.
Note: If you manage your domain in Valimail, you will need to add the TXT DKIM key on your domain's Configuration page in Valimail Enforce.
4. You respond to the incident to confirm that you’ve added the DKIM key in your DNS server.
5. SAP activates the DKIM key for your solution and closes the incident.
You can also find the instructions on how to set up DKIM and SPF for SAP Cloud for Customer, here.
Add a SAP Cloud for Customer DKIM key in Enforce
Configuring SPF authentication for your SAP Cloud for Customer emails
We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.