This article covers the SPF authentication process for ServiceNow and how is that managed in Valimail Enforce.

At present time, we have yet to detect any evidence that ServiceNow supports an actual DKIM implementation.


Configuring DKIM authentication for your ServiceNow emails

Log into the ServiceNow console and then create a DKIM key by following these steps.

    Note: the article is only available to logged-in users

Add a ServiceNow DKIM key in Enforce

1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.

a. Scroll down and add the DKIM key in your configuration, by clicking on Add a DKIM key

b. Enter the selector name, the DKIM TXT value (the actual value is the entire string after the p= tag), associate the key with ServiceNow and then click Add.

Note: Make sure the DKIM key is validated in the ServiceNow console.

You can find more detailed information on how to add a DKIM key in Valimail Enforce here. 

Configuring SPF authentication for your ServiceNow emails

Once you establish that ServiceNow is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.

1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:

a screenshot of a email

3. Choose ServiceNow from the list of configurable senders and then click Enable:

a screenshot of a computer

We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

Enable SPF alignment in ServiceNow for your domain

You may notice that ServiceNow emails are not authenticated via SPF, even after you have added ServiceNow to your domain's configuration. This is likely caused by ServiceNow not sending SPF aligned-mail and can be corrected by making sure the return path of the ServiceNow emails is changed to match your domain.

To that end, please contact your ServiceNow service administrator and make sure they are turning on SPF alignment in ServiceNow for your domain.

As always, if you have any questions, please don't hesitate to submit a ticket.