SPF(supported) DKIM(not supported)
This article covers the SPF authentication process for ServiceNow and how is that managed in Valimail Enforce.
At present time, we have yet to detect any evidence that ServiceNow supports an actual DKIM implementation.
TABLE OF CONTENTS
- Configuring DKIM authentication for your ServiceNow emails
- Configuring SPF authentication for your ServiceNow emails
- Enable SPF alignment in ServiceNow for your domain
Configuring DKIM authentication for your ServiceNow emails
Like mentioned above, at present time we have yet to see ServiceNow DKIM implementation for any domain which is using this sending service. However, this might be subjected to change in the future.
Therefore, if you are on the verge of setting up DKIM in ServiceNow for your domain and you are managing DKIM in Valimail, please contact us at email@example.com and let us know about your DKIM implementation with ServiceNow.
You can also find the instructions on how to set up SPF for ServiceNow, here.
Configuring SPF authentication for your ServiceNow emails
Once you establish that ServiceNow is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.
1. Please go to your domain's Configuration page in Enforce.
2. Click on the + sign from the Enabled Senders section:
3. Choose ServiceNow from the list of configurable senders and then click Enable:
We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.
Enable SPF alignment in ServiceNow for your domain
You may notice that ServiceNow emails are not authenticated via SPF, even after you have added ServiceNow to your domain's configuration. This is likely caused by ServiceNow not sending SPF aligned-mail and can be corrected by making sure the return path of the ServiceNow emails is changed to match your domain.
To that end, please contact your ServiceNow service administrator and make sure they are turning on SPF alignment in ServiceNow for your domain.
As always, if you have any questions, please don't hesitate to submit a ticket.