This article covers the SPF and DKIM authentication processes for QuestionPro and how they are managed in Valimail Enforce. While only one of the two authentication methods is required for an email to pass DMARC, our recommendation is to configure both whenever possible.


Configuring DKIM authentication for your QuestionPro emails

QuestionPro will generate a public and private key pair. Please add a TXT record of the public key that will be shared with you to your domain. This step needs to be performed by your IT team as QuestionPro does not have access to your domain settings.

Once QuestionPro will generate a DKIM key for you, you will need to add that in Valimail Enforce.

After the DKIM TXT key is published in Enforce, QuestionPro will activate the DKIM keys to complete the set up. QuestionPro will verify email delivery status and DKIM key signature on the email.

In order to set up DKIM with QuestionPro, please contact QuestionPro directly on chat or contact your QuestionPro service administrator (person/team that has set up QuestionPro to send emails on behalf of your domain) to initiate DKIM set up.

You can find more information about this procedure here.

Add a QuestionPro DKIM key in Enforce

1. Go to your domain's Configuration page in Valimail Enforce and publish the newly created DKIM key.

    a. Scroll down and add the DKIM key in your configuration, by clicking on Add a DKIM key

    b. Enter the selector name, the DKIM TXT value (the actual value is the entire string after the p= tag), associate the key with QuestionPro and then click Add.

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You can find more detailed information on how to add a DKIM key in Valimail Enforce here.

Configuring SPF authentication for your QuestionPro emails

Once you establish that QuestionPro is an authorized sender for your domain, you will need to add the service in your Enabled Senders list in Enforce.

1. Please go to your domain's Configuration page in Enforce.

2. Click on the + sign from the Enabled Senders section:

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3. Choose QuestionPro from the list of configurable senders and then click Enable:

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We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.

As always, if you have any questions, please don't hesitate to submit a ticket.