This article covers the SPF and DKIM authentication processes for Medallia and how they are managed in Valimail. Because this service leverages Sendgrid's email infrastructure, it requires additions to your DNS records outside of the Valimail platform. Adding Medallia as an authorized sender in the Valimail platform usually requires a dedicated subdomain to be pointed to the Sendgrid infrastructure and typically the DKIM keys will be added in the Valimail platform.

To setup DKIM for your Medallia emails, please contact the Medallia support team, here.

They will provide you with the necessary DKIM records for your domain.

NOTE: If you manage you domain in Valimail, you will need to add the DKIM key/s on your domain's configuration page in the Valimail platform.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Medallia is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.