This article covers the SPF and DKIM authentication processes for Entrata and how they are managed in Valimail. Because this service leverages Sendgrid's email infrastructure, it requires additions to your DNS records outside of the Valimail platform. Adding Entrata as an authorized sender in the Valimail platform usually requires a dedicated subdomain to be pointed to the Sendgrid infrastructure and typically the DKIM keys will be added in the Valimail platform.
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To setup DKIM for your Entrata emails, please contact the Entrata support team directly at [email protected]

NOTE: If you manage you domain in Valimail, you will need to add the 2 CNAME DKIM keys on your domain's configuration page in the Valimail platform and the rest of the records will go in your DNS.

You can find more detailed information on how to add a DKIM key in Valimail, here:

Once you establish that Entrata is an authorized sender for your domain, you will need to add the service in your Enabled Senders.

You will find more detailed information on how to add a service for your domain in Valimail, here:

Note: We encourage you to use the comment section for any useful information about your sending service, such as the name of the service owner, change request ticket numbers, etc.